Terms & Conditions

Standard Conditions Of Business

1. UNDERTAKING
Grosvenor Tours undertakes to provide all services offered subject to the terms and conditions set out herein, which terms and conditions are accepted by the traveller.

2. DEFINITION
a. Grosvenor Tours means: Cullinan Holdings Ltd T/A Grosvenor Tours.
b. Traveller means: Individuals, groups, companies or other legal persons using the services offered by Grosvenor Tours and includes the agents of travellers.
c. Services means: The provision of accommodations and/or transportation and/or meals and/or any and all other travel services and activities as offered or provided by Grosvenor Tours and accepted by the traveller.

3. TERMS OF PAYMENT
a. On confirmation of services: a deposit of 20% of the quoted tour price is required.
b. 45 days before commencement of services – full payment plus rooming list is required.
i. For tours that include services of certain suppliers with more stringent policies, e.g. National Parks Board, Blue Train, Rovos Rail, Private Lodges and others, different payment terms may be enforceable. These will be provided when applicable.
ii. Large group programs may attract specific payment terms which will be provided when applicable.
iii. Airline reservations.
1. Payment immediately on booking.
2. All airfare reservations are arranged subject to the conditions imposed by the respective airline.
c. Bookings made within 45 days of commencement of services must be accompanied by full payment of the tour plus rooming list. Where circumstances do not permit the timeous receipt of funds, explicit confirmation of transfer of funds will enable us to reserve services.
d. If payments are made in negotiable foreign currency, the payer will be responsible for any short payment resulting from exchange rate fluctuations. The exchange rate applied by the official bankers of Grosvenor Tours on receipt of moneys will be accepted as the applicable rate.
e. If the required deposit or final payment is not received by due date, Grosvenor Tours reserves the right to withdraw services.
f. The non-issuing of an invoice or non-payment of deposit will not exempt travellers from these payment terms.
g. Payments may be deposited directly into the following bank account:
Account Holder: Grosvenor Tours
Bank: Nedbank
Branch: Heerengracht Branch, Cape Town
Bank Code: 103109
Swift Code: NEDSZAJJ
ZAR (South African Rand) A/C No: 1031232419
USD (US Dollar) A/C No: 7095012679

4. CANCELLATIONS
a. General Conditions
i. Cancellations made more than 60 days prior to arrival will not normally result in cancellation fees being charged. However;
1. Grosvenor Tours reserves the right to recover any costs incurred or charges received from suppliers up to the date of cancellation.
ii. In the event of services being cancelled 60 days or less, prior to arrival, the following cancellation fees will apply.
1. 60 days to 46 days before commencement of services: 20% total quoted tour price due plus any additional charges levied by suppliers up to date of cancellation.
2. 45 days to 31 days before commencement of services: 25% total quoted tour price due plus any additional charges levied by suppliers up to date of cancellation.
3. 30 days to 15 days before commencement of services: 50% total quoted tour price due plus any additional charges levied by suppliers up to date of cancellation.
4. 14 days to commencement of services: 100% of total quoted tour price due.
5. Large group programs may attract specific cancellation terms which will be provided when applicable.
6. Airline reservations.
a. All airfare reservations are arranged subject to the conditions imposed by the respective airline.
iii. ‘No shows’ will be charged 100% of the quoted tour price.
iv. We recommend that travellers take adequate personal cancellation insurance cover before departure from home.
v. For tours that include services of certain suppliers with more stringent policies, e.g. National Parks Board, Blue Train, Rovos Rail, Private Lodges and others, different cancellation fees will be enforceable. These will be provided when applicable.
vi. The non-issuing of an invoice or non-payment of deposit will not exempt travellers from these cancellation terms.

5. AMENDMENTS
a. Much care has gone into the composition of programs and tours for travellers, however circumstances such as currency devaluation, fuel surcharges or price amendments by suppliers may necessitate changes in costs and tour programs. Should this occur you would be notified as soon as possible, although Grosvenor Tours does reserve the right to change the itinerary of the tour without prior notice. Notwithstanding that deposits or complete payments have been made, any increases up until the date of departure of arrangements resulting to the above are to be paid by the traveller. If such increases are unacceptable, the traveller may cancel his/her booking, though in so doing he/she is still liable to pay any cancellation charges imposed in the way of cancellation, administration, communication charges etc.

6. LUGGAGE
a. One standard suitcase of 157cm/62 linear inches (length + width + height) and one overnight bag per person is allowed. Grosvenor Tours accepts no responsibility for loss or damage to luggage or personal property from whatsoever cause arising. Travellers are advised to take up adequate insurance cover.
b. Please note – For light/small aircraft travel within Botswana, each passenger is limited to one soft-sided bag, the maximum weight limit is 20kgs (44lbs) per person, plus a typical sized camera bag. Baggage for travel within Namibia and Zambia is typically limited to 15kgs (33lbs) per person in a soft bag, plus a typical sized camera bag. Should passengers arrive with excess baggage without prior warning, their baggage could be delayed as alternative arrangements (at considerable cost to clients) will need to be made. However, should clients know in advance that their baggage will exceed the limit; an extra seat (for the bags) can usually be booked, at additional cost, on the aircraft. Maximum luggage size is 25cm x 30cm x 62cm.

7. INSURANCE
a. Grosvenor Tours carries comprehensive liability insurance details which can be made available on request.

8. INDEMNITY
a. Grosvenor Tours, its affiliated subsidiary companies, agents, and sponsoring organizations act only as agent for the suppliers of transportation, accommodations, food, and other goods and services provided to the passenger. All arrangements for transport, accommodations, and services are made upon the express condition that Grosvenor Tours shall not be liable for any direct, indirect, consequential, or incidental damage, injury, loss, accident, delay, or irregularity of any kind occasioned by reason of any act or omission beyond its control, including, without limitation, any act of negligence or breach of contract of any third party such as an airline, cruise line, train, hotel, restaurant, ground handler, etc., who is to or does supply any goods or services for the tour. Without limiting the foregoing, Grosvenor Tours is not responsible for any losses or expenses due to delay or changes in schedule, overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, acts of terrorism, war, quarantine, criminal activity, or for any other cause beyond its control.
b. Safari programs may take travellers into close contact with wild animals. Rangers and guides should brief travellers accordingly, however, neither Grosvenor Tours nor their employees can be held responsible for any injury or accident while on safari.
c. We strongly recommend that travellers take adequate personal travel insurance cover before departure from home.

9. HEALTH
a. We strongly suggest that travellers take anti-malarial medication prior to commencing travel to malarial destinations. Please consult your doctor/pharmacist for specific medical advice.
b. Please note that if you are arriving into South Africa from a yellow fever zone then you will need to provide proof to the South Africa authorities that you have had a yellow fever inoculation.
c. Clients with specific health problems or specific requirements must notify Grosvenor Tours in advance.

10. VISAS
a. Agents and guests are required to ensure that all such requirements are attended to as Grosvenor Tours accepts no responsibility in this regard.

11. JURISDICTION
a. The law of the Republic of South Africa shall govern the relationship between Grosvenor Tours and the traveller and the Courts of the Republic of South Africa shall have sole jurisdiction in respect of any claims and/or disputes which may arise between Grosvenor Tours and the traveller, or Agent.