Our Team

With our deep-rooted destination knowledge, the Grosvenor Tours team delivers finely customized incentive programs, conferences, events and luxury travel itineraries that take our guests to the most beautiful and fascinating places in Southern & East Africa. Choose Grosvenor Tours to be your trusted advisor.

Our Incentives Team

Peter-John Mitrovich

CEO

I love working in travel in Africa
because of the joy I feel at taking ownership for this destination for which I have so much passion, frequenting the world and telling guests, friends across the globe about our natural beauty, beautiful people, vibrant music, diverse culture, animal kingdom, awesome food and superb wines – this is not a job, it’s the way I live.

My most memorable Grosvenor Tours experience
is providing running water to the community of Henna through a giving corporate partner, being a South African during the 2010 Soccer World Cup and shaking the hand of Nelson Mandela.

My favourite Southern African destination
is South Africa where I see the reward and joy on my guests' faces as they experience up-close encounters with the Big 5, where I can look at Table Mountain daily or experience the dark skies of Sutherland that lights the sky with stars beyond imagination.

My top travel tip for Southern Africa
is to open pages in your passport.

What makes me an excellent travel consultant?
I love and live for what I do, and hopefully, my guests and clients can feel this passion through what I do and how I do it.

Carlynne van der Merwe

Senior Account Executive

I love working in travel in Africa
because just like this wonderful continent, no day is the same. Being exposed to such diverse requests and having to manage groups coming to Africa is a rewarding experience. Seeing guests’ faces when they spot a lion for the first time on safari, or to experience the majesty of Table Mountain – that makes this “job” the best!

My most memorable Grosvenor Tours experiences
include handling the travel logistics for 6000 delegates of The Watchtower group in 2009; working with Host Broadcasting Services during the Confederations Cup in 2009 and the Soccer World Cup in 2010; the varied programs of some very exciting incentive groups in 2011 and 2012.

My favourite Southern African destinations
are Namibia for being by far one of the most beautiful countries in the world, you will be strained to find a more diverse country, with breathtaking and ever changing landscapes; Victoria Falls, because seeing this spectacular sight always leaves me humbled by the majesty of God’s creation; Sabi Sand where you can hear the lion roar before you fall asleep, the hippos grunt when you wake up, and the "Go away bird!" call while on safari; Cape Town because everything about this city is vibrant – from its history and architecture, to our food that is colorful and spicy – just like the people! and the Overberg – not just because I grew up here, but because of the beauty of the South Coast, with its Southern Right Whales and Great White Sharks, and the smell of Fynbos always leaves me with the “I am home” feeling.

My top travel tip for Southern Africa
is to come ready to experience a country of diversity and rich history – filled with people as colourful and assorted as the landscape they inhabit. Be prepared to slow way down and just be – taking in all that is Africa.

What makes me an excellent travel consultant?
I dedicate my strong organizational skills with unwavering optimism to achieve superior product value so that my clients have the optimum experience. I like it that we have something special and innovative that puts us apart from the rest!

Almari Smal

Senior Account Executive

I love working in travel in Africa
as I have the opportunity to make guests’ dreams come true by offering many superb products and once-in-a-lifetime experiences that I am very passionate about. To see guests’ expressions and appreciation when they experience our country and its people for the first time is spectacular and makes me a very proud South African

My most memorable Grosvenor Tours experiences
I have so many, each one is unique. Working on an Incentive in the Greater Kruger area for a group of 470 staying at 17 different safari lodges were pretty epic, planning and managing such a big logistical puzzle were a great experience. Another big highlight was managing an Incentive in the Mara for 3 nights at Governors Camp, absolutely amazing destination.

My favourite Southern African destination
Besides the Sabi Sands and Kruger Area, definitely Victoria Falls – such a magical place and the people are so welcoming, humble and beautiful! If you ask me about East Africa, I won’t be able to stop raving about my favourite locations.

My top travel tip for Southern Africa
A big friendly smile will get you very far! And never travel without a good SPF sunscreen.

What makes me an excellent travel consultant?
My attention to detail, being able to work calmly in stressful situations and always being able to find a solution for every challenge. Love planning and managing events that involve lots of logistics, guests and staff movements.

Shanaaz Ziervogel

Account Executive

I love working in travel in Africa
because it is so varied yet unique. Each country in Africa has something different to offer. I am passionate about people and I love selling amazing experiences that embrace the beautiful scenery and exciting wildlife of Africa.

My most memorable Grosvenor Tour experience is
I am new to the team but have had the opportunity to enjoy a four course meal on the luxurious Rovos Rail on the way from Cape Town to Worcester, cruising through the inland of the magnificent Cape Winelands.

My favourite Southern African destination is
the spectacular Victoria Falls. The sound of the roaring waters and the colourful rainbows are breathtaking! It’s a destination for all seasons; simply explore the viewpoints on foot or enjoy an exciting helicopter ride. The sunset on the Zambezi River is indescribable and offers a sense of pure nature. To top it all off, add a superb Botswana safari for a journey that can only be described as “absolutely perfect”!

My top travel tip for Southern Africa
Plan ahead so you don’t have any unpleasant surprises. Bring walking shoes, sunglasses, medication and insect repellent. If you forget anything, don’t panic – you can buy whatever you need here. Most importantly, ensure all your travel documents are in order.

What makes me an excellent travel consultant?
Work hard and smart… I am confident and a great team player. I never stop learning and like to maintain good relationships with my guests and colleagues. Most importantly, I am passionate about offering once-in-a-lifetime experiences.

Our Conferences Team

Peter-John Mitrovich

CEO

I love working in travel in Africa
because of the joy I feel at taking ownership for this destination for which I have so much passion, frequenting the world and telling guests, friends across the globe about our natural beauty, beautiful people, vibrant music, diverse culture, animal kingdom, awesome food and superb wines – this is not a job, it’s the way I live.

My most memorable Grosvenor Tours experience
is providing running water to the community of Henna through a giving corporate partner, being a South African during the 2010 Soccer World Cup and shaking the hand of Nelson Mandela.

My favourite Southern African destination
is South Africa where I see the reward and joy on my guests' faces as they experience up-close encounters with the Big 5, where I can look at Table Mountain daily or experience the dark skies of Sutherland that lights the sky with stars beyond imagination.

My top travel tip for Southern Africa
is to open pages in your passport.

What makes me an excellent travel consultant?
I love and live for what I do, and hopefully, my guests and clients can feel this passion through what I do and how I do it.

Carlynne van der Merwe

Senior Account Executive

I love working in travel in Africa
because just like this wonderful continent, no day is the same. Being exposed to such diverse requests and having to manage groups coming to Africa is a rewarding experience. Seeing guests’ faces when they spot a lion for the first time on safari, or to experience the majesty of Table Mountain – that makes this “job” the best!

My most memorable Grosvenor Tours experiences
include handling the travel logistics for 6000 delegates of The Watchtower group in 2009; working with Host Broadcasting Services during the Confederations Cup in 2009 and the Soccer World Cup in 2010; the varied programs of some very exciting incentive groups in 2011 and 2012.

My favourite Southern African destinations
are Namibia for being by far one of the most beautiful countries in the world, you will be strained to find a more diverse country, with breathtaking and ever changing landscapes; Victoria Falls, because seeing this spectacular sight always leaves me humbled by the majesty of God’s creation; Sabi Sand where you can hear the lion roar before you fall asleep, the hippos grunt when you wake up, and the "Go away bird!" call while on safari; Cape Town because everything about this city is vibrant – from its history and architecture, to our food that is colorful and spicy – just like the people! and the Overberg – not just because I grew up here, but because of the beauty of the South Coast, with its Southern Right Whales and Great White Sharks, and the smell of Fynbos always leaves me with the “I am home” feeling.

My top travel tip for Southern Africa
is to come ready to experience a country of diversity and rich history – filled with people as colourful and assorted as the landscape they inhabit. Be prepared to slow way down and just be – taking in all that is Africa.

What makes me an excellent travel consultant?
I dedicate my strong organizational skills with unwavering optimism to achieve superior product value so that my clients have the optimum experience. I like it that we have something special and innovative that puts us apart from the rest!

Zelda Coetzee

Project Director

I love working in the Conference & Event industry
I can truly say that I eat, live and sleep conferences and events. How can you not be, if ‘office’ means being based in Africa’s leading conference destination and a desk overlooking Table Mountain. I am also very proud to play a leading role in the shaping of Southern Africa’s conference and event industry in my role as the National Chairperson of the Southern African Association for the Conference Industry (SAACI). SAACI is the voice of the conference and event industry in South Africa.

My most memorable Conference or Event
In 2013 I was part of the Fortune Global Forum event production team and was based in Chengdu, China for 3 months with my family. This was an extraordinary experience in every sense of the word!

My top planning tip
Always focus on the delegates’ experience; when we get wrapped up in the logistics we sometimes oversee small but important touchpoints, which can make or break the conference. When challenges pop up always remember to keep calm and carry on – no matter what!

What makes me an excellent event & meeting planner
I love co-creating with clients and designing extraordinary and innovative delegate experiences. My role is to motivate and inspire our support team to go beyond what is expected. I strongly believe in professional and transparent business practices.

Claudette Abrahams

Conference Administrator

Peter-John Mitrovich

CEO

I love working in travel in Africa
because of the joy I feel at taking ownership for this destination for which I have so much passion, frequenting the world and telling guests, friends across the globe about our natural beauty, beautiful people, vibrant music, diverse culture, animal kingdom, awesome food and superb wines – this is not a job, it’s the way I live.

My most memorable Grosvenor Tours experience
is providing running water to the community of Henna through a giving corporate partner, being a South African during the 2010 Soccer World Cup and shaking the hand of Nelson Mandela.

My favourite Southern African destination
is South Africa where I see the reward and joy on my guests' faces as they experience up-close encounters with the Big 5, where I can look at Table Mountain daily or experience the dark skies of Sutherland that lights the sky with stars beyond imagination.

My top travel tip for Southern Africa
is to open pages in your passport.

What makes me an excellent travel consultant?
I love and live for what I do, and hopefully, my guests and clients can feel this passion through what I do and how I do it.

Carvalho Marengi

Office Assistant

I love working in travel in Africa because
Africa is what dreams are made of. From the vibrancy of the Mother City, Cape Town, to the tranquillity of the African Bush; from the white sandy beaches of Mozambique to the extraordinary landscapes of Namibia… There’s something for everyone!

My most memorable Grosvenor Tours experience
Walking through the doors of Grosvenor Tours for the first time and being welcomed as a family member and not a colleague. That’s a feeling I will treasure forever! Coming to work is like going home and there is no place like home…

My favourite Southern African destination
is Jeffery’s Bay in the Eastern Cape. It’s a surfer’s paradise and my place of peace. I simply love the early mornings; the enticing smell of roasted coffee beans floating through the air as you get your wetsuit and surfboard ready for the day ahead.

My top travel tip for Southern Africa
Create memories because memories are treasured in our hearts forever!

What makes me an excellent travel consultant?
Because I’m passionate about ensuring our guests travel is worry-free.

Suzanne Visagie de Chavarria

Senior Sales Consultant

I love working in travel in Africa
because there is a world within one continent with so many diverse experiences to offer.

My most memorable Grosvenor Tours experience
was assisting on a familiarization trip around Cape Town for our Brazilian agents. It was a very pleasant experience as their awe and excitement about what the city had to offer was contagious and reminded me of why I love to work in this industry.

My favourite Southern African destinations and experiences
include the Kruger Area – no words can explain the breathtaking experience of getting up close with the Big 5 or watching the sunset over the African plains. There’s something about it all that puts everything into perspective; Cape Town is such a beautiful coastal city with one of the world’s new 7 wonders, Table Mountain as its backdrop. It is rich in culture and has something to offer to everyone, either within the city or just a short drive away; the Garden Route – this beautiful scenic drive along the eastern coast of South Africa has plenty to offer to the nature enthusiast; from visiting beautiful beaches, forests and caves, to taking a cruise on the Knysna lagoon, to petting cheetahs, feeding elephants and even riding ostriches!

My top travel tip for Southern Africa
is that no visit is complete without going on a safari, but be sure to leave sufficient time to explore other destinations as the cities also have so much to offer.

What makes me an excellent travel consultant?
My attention to detail and dedication to customer satisfaction.

Gail Theron

Sales Consultant

I love working in travel in Africa
because it is such an easy selling destination! And it is wonderful to be able to offer travellers a unique experience in the world that we all live in. And no day is the same.

My most memorable Grosvenor Tours experience
was to have had the opportunity to visit Botswana. It was a destination I thought I would never get to see. Viewing the vast landscapes, as well as hippos and elephants from a nippy Cessna 206 was an exhilarating and very special experience. And most recently, to have been a part of the Skydive for Rhino 2012 campaign, raising money for such a worthy cause and to have gained one of the most memorable experiences in my life, jumping out of a plane at 10 000 feet!

My favourite Southern African experiences
happened when I visited the Thornybush Game Lodge in the Timbavati area, adjacent to the Greater Kruger National Park. It was my first experience of a game lodge and seeing wild animals up close, including the Big 5 (all for the first time!), which is always a must-see. It was with the same pre-conceived ideas of the travellers that I had been looking for that I went, and I found the lodge, the high level of service, the abundant game viewing and the destination, all exceeded my expectations. Other amazing experiences included seeing a male lion for the first time and watching him crack open a tortoise with such ease; seeing a herd of elephants; standing under a baobab tree; flying in a light aircraft; watching a female wild dog with her young litter, seeing the abundant birdlife and the list can go on – and it can all be in just one trip. It was all very special to me.

My top travel tip for Southern Africa
is pack only what you need.

What makes me an excellent travel consultant?
The feedback which I receive from agents, guides and travellers, is that that I am professional, friendly and good to work with. I am thorough in my execution and pay a lot of attention to the details. They feel that they have been taken care of before and during travel. On their return home, I have often received been told, “Thank you for a trip of a lifetime”, which makes me proud to have been a part of making that happen. No matter what happens behind the scenes, I find that the most important thing is for the traveller to have experienced a wonderful holiday in one of the best destinations in the world.

Amke Brits

Sales Consultant

I love working in travel in Africa
South Africa and Africa is such a beautiful country to promote because it has such a diversity to offer, from its natural beauty and friendly citizens to the amazing cultural experiences one can enjoy.

My most memorable Grosvenor Tours experience
Seeing guests’ faces when they spot a lion for the first time on safari, or to experience the majesty of Table Mountain – once you experience Africa’s true shine it is remembered forever!

My favourite Southern African destination
is the Kruger with its abundance of rare wildlife. There is nothing more breathtaking than hearing a lion roar 5 feet away from you and afterwards enjoying a sundowner while the African sun sets. It is a once-in-a-lifetime experience that can’t be put into words!

My top travel tip for Southern Africa
Do not underestimate the size of the country. South Africa has such a diversity to offer—make sufficient time to explore each destination to ensure you don’t miss out on all that South Africa and Africa has to offer! Give Africa’s beauty a chance to shine and it will be a trip to be remembered!

What makes me an excellent travel consultant?
Africa has numerous golden moments and it is my dream to unlock it for my clients.

Raheemah Meyer

Sales Consultant

I love working in travel in Africa
because every bit I do can, in some way, contribute to conserving the endangered species of South Africa. If you have an interest in fauna and flora - Africa will suit you perfectly!

My most memorable Grosvenor Tour experience
is the opportunity I have to deal with individuals in our groups personally. I love the intimacy as it provides a good opportunity to go the extra mile and to keep clients comfortable.

My favourite Southern African destination
Cape Town is, by any standard, one of the most beautiful and compelling places to visit. With the iconic Table Mountain as the backdrop, it is unlike any other city in the world—and one can quite literally experience “four seasons in a day”! The tip of Southern Africa is right around the corner and you don’t have to travel too far to meet the magnificent Big 5. Cape Town is a must-see, and you have to experience it for yourself.

My top travel tip for Southern Africa
Connect—people will enrich your journey and their stories will add to your overall experience. Also, ensure you have enough space on your memory card so you don’t miss out on capturing every single moment!

What makes me an excellent travel consultant?
I take great pleasure in learning about the behind the scenes logistics and planning of incentive travel. I enjoy new destinations, restaurants and event possibilities. The creative process that goes into compiling proposals is a big bonus and giving clients what they want is absolutely rewarding.

Livia Burger

Sales Consultant

I love working in travel in Africa
because Africa has so much to offer; from the beautiful coastline and mountain ranges to the cultural diversity and amazing wildlife. Here you will find all that you are looking for. In a single trip, you can combine off-the-beaten-track destinations with vibrant city life and everything in between!

My most memorable Grosvenor Tours experience
As a new member of the Grosvenor Tours team, I trust I will have many memorable experiences in the years to come. I can’t wait!

My favourite Southern African destination
is undoubtedly Cape Town! It is the city I chose as my home and the most beautiful place I’ve ever been to. It is such a vibrant city and it has so much to offer.

My top travel tip for Southern Africa
Allow sufficient time to explore this beautiful part of Africa. There’s so much to do and see, but try not to pack too much into a short visit or you’ll miss out on the beautiful scenery around you. Trust that your sales consultant knows how many days you need to fully explore each destination and that he/she will assist you in creating the perfect itinerary for you.

What makes me an excellent travel consultant?
My patience and attention to detail when arranging a trip is to make sure my guests don’t have to face any avoidable issues during their stay.

Pauline Deleplanque

Sales Consultant

I love working in travel in Africa
because it is such a breathtaking destination! Whatever your travelling dream is, you’ll find it here.

My most memorable Grosvenor Tours experience
The feeling of excitement I had when I got my first confirmed booking from a client.

My favourite Southern African destination
is without a doubt, South Africa. And I have a very special place in my heart for Cape Town too. I came to this city for the first time 5 years ago with the intention of staying 6 months and well… I never left! Cape Town will literally take your breath away every single day; from the magnificent Table Mountain on the one side, the beautiful ocean on the other and its friendly people in the middle.

My top travel tip for Southern Africa
Take your time! Sit back, relax and enjoy the ride. You won’t be able to see and do everything in one trip so don’t rush things. The good news is that Africa isn’t going anywhere; you can always come back!

What makes me an excellent travel consultant?
My passion for the industry and my love for the African continent.

Our Support Services Team

Chris Chibaduki

Product & Contracting Manager

Wendy Levendall

Assistant Product Manager

Petina Davis

Assistant Contracting Manager

Nadeema Samaai

Financial Manager

Our Incentives Team

Peter-John Mitrovich

Carlynne van der Merwe

Almari Smal

Shanaaz Ziervogel

Our Conferences Team

Peter-John Mitrovich

Carlynne van der Merwe

Zelda Coetzee

Claudette Abrahams

Our Luxury Travel Team

Peter-John Mitrovich

Carvalho Marengi

Suzanne Visagie de Chavarria

Gail Theron

Amke Brits

Raheemah Meyer

Livia Burger

Pauline Deleplanque

Our Support Services Team

Chris Chibaduki

Wendy Levendall

Petina Davis

Nadeema Samaai

Schedule a Consultation

Contact Us

Our Team

Our Incentives Team

Peter-John Mitrovich

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Carlynne van der Merwe

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Almari Smal

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Shanaaz Ziervogel

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Our Conferences Team

Peter-John Mitrovich

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Carlynne van der Merwe

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Zelda Coetzee

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Claudette Abrahams

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Our Luxury Travel Team

Peter-John Mitrovich

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Carvalho Marengi

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Suzanne Visagie de Chavarria

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Gail Theron

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Amke Brits

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Raheemah Meyer

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Livia Burger

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Pauline Deleplanque

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Our Support Services Team

Chris Chibaduki

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Wendy Levendall

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Petina Davis

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Nadeema Samaai

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Schedule a Consultation

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